Our Team

Doctors

• Dr Mustafa Al-Ani
• Dr Hadbaa Al-Ani
• Dr Mohamed Elafifi
• Dr Mohammed Hamdy
• Dr Mudhaher Alshawi
• Dr Hina Asher

Nursing Staff

• Sundus – Registered Nurse
• Shannon – Registered Nurse
• Peta – Registered Nurse

Management

• Sundus – Practice Manager
• Ali – Operational Manager

Allied Health

• Psychologist – Nicole

Pathology

• 4Cyte Pathology (onsite)
  
  • Mon–Fri: 9:00am – 4:00pm
  • Sat: 9:00am – 12:30pm
  • Public Holiday Hours Vary

Available Services

• General Medicine
• Skin Checks
• Minor Procedures
• Cryotherapy
• Wound care
• ECG
• Spirometry
• Holter monitoring
• Iron Deficiency Assessment & Management
• Immunisation/Travel vaccines
• Paediatric Health Checks
• Preventative Health
• Heart Health Checks
• Chronic Disease Management
• Weight management
• Mental Health & Counselling
• Workers Compensation
• Psychology
• Pathology
• Instant Drug & Alcohol Testing

Appointments

Appointments can be made with the doctor of your choice. Both male and female doctors are available.

Bookings can be made:

• Online via HotDoc 
• By Phone: (02) 4610 5551

Consultation Times

Standard appointments are 10 minutes.
If your consultation requires additional time, please inform reception when booking.

Longer or separate appointments may be required for:

• Multiple issues
• Family members

Telehealth

Telehealth consultations are available for regular patients.

• Written consent is required prior to each consultation
• Appointments are not time-reserved
• The doctor will call you when available

Walk-In Appointments

Walk-in patients are accepted where availability permits.
Please note that waiting times may be longer.

Triage

Our clinic operates under a triage system. Urgent presentations are prioritised.
Due to the unpredictable nature of general practice, delays may occur. Patients will be informed where possible.

Home Visits

Home visits may be arranged in certain circumstances with prior approval from the doctor.
Please contact reception to discuss.

After Hours Care

For medical assistance outside of practice hours:
Call 13 74 25 or attend your nearest urgent care service.

Emergencies

For emergencies, call 000 or attend your nearest emergency department.

Interpreting Services

Telephone interpreting services are available free of charge.
Please inform reception prior to your appointment if required.

Electronic Communication

Consent for electronic communication is obtained through new patient registration forms.
Patients may opt out at any time by notifying the clinic.

Results & Recalls

• Patients will receive an SMS when results are available
• A follow-up appointment should always be booked to discuss results
• Urgent or abnormal results will be communicated directly by the clinic

Prescriptions & Referrals

Repeat prescriptions and referrals require a consultation unless otherwise advised by your doctor.

Billing Policy

Mt Annan Doctors is a fully bulk billing practice for eligible Medicare services.

Out of Pocket Costs

Some services are not covered by Medicare and will incur a fee, including:

• Biopsies – $120
• Pre-employment spirometry – $50
• Forms/reports – $150–250
• Transfer of medical records – $50
• Allied health services – varies

Some pathology tests that do not meet Medicare requirements may also incur fees.
Fees are subject to change. An up-to-date fee list is available at reception and on our website.

Privacy Policy

Your personal health information is handled in accordance with the Privacy Act.

Feedback & Complaints

We welcome all feedback to help improve our services.

For concerns or complaints:

• Contact the Practice Manager directly
• Email: info@mtannandoctors.com.au

All concerns will be reviewed and addressed, with outcomes communicated appropriately.
Patients are also welcome to leave a Google review.

Practice
Privacy Policy

Policy
The Privacy Act 1988 and the Australian Privacy Principles require our practice
to have a document that clearly sets out its policies on handling personal
information, including health information.

This document, called a Privacy
Policy, outlines how we handle personal information collected (including health
information) and how we protect this information.

Our practice has used the privacy
policy template available from the RACGP and this has been adapted to reflect
how our practice collects and uses personal information.

Our privacy policy is displayed in
the waiting room and on the practice information sheet and practice website and
is readily presented to anyone who asks.

For the purposes of this policy, a patient health record
includes any information held by the practice relating to a patient’s health or
medical history. This may include clinical notes, investigation results,
correspondence, referrals, prescriptions, and any other information collected while
providing healthcare services.

Our collection of information
statement informs patients about how their personal health information will be
used, including by other organisations to which the practice usually discloses
patient information to, and any law that requires the information to be
collected. Patient consent to the handling and sharing of personal patient
health information is sought and documented early in the process of clinical
care, and patients are made aware of the collection statement when giving
consent to share health information.

According to the Privacy Act 1988
and the Australian Privacy Principles, an organisation may use or disclose
personal health information for a purpose (the secondary purpose) which is
directly related to the primary purpose of collection without seeking consent,
but only if the individual would have a reasonable expectation that the
information could be used or disclosed for that secondary purpose.

A directly related secondary purpose
for the use and disclosure of personal health information in our practice
includes the many activities necessary for the provision of a health service,
such as management, funding and monitoring, as well as complaint-handling,
planning, evaluation and accreditation activities.

It is essential to recognise the
importance of ‘reasonable expectation’ as many individuals may be unaware of
the range of activities for which their personal health information may be used
and disclosed, such as the accreditation processes. Our practice ensures we
tell patients how, and for what purpose, personal health information collected
about them could be used or disclosed.

Patients are advised of this
‘secondary purpose’ in several ways, including:

·      
At the time of the consultation with a general
practitioner

·      
Via the practice privacy statement in the practice
information sheet

·      
Via the practice privacy statement on signage on the
walls of the practice, and/or

·      
By reading, understanding and signing a new patient
information form when first registering at the practice, which incorporates the
practice privacy statement.

It is important we maintain a
patient’s right to ‘opt out’ of the secondary purpose through refusal to
consent. If an individual expresses negative views or opposition when made
aware of a proposed secondary use or disclosure of their personal health information,
this would indicate that they have a reasonable expectation that their personal
health information will not be used or disclosed in that manner, and their
non-consent is recorded on file.

The practice uses clinical information systems to support the
recording of consultation notes and the preparation of clinical documents such
as referrals and correspondence. These systems are used to assist in
documentation processes; however, all clinical information is reviewed and
confirmed by the treating practitioner to ensure accuracy, completeness, and
that only relevant medical information is included.

The practice may utilise digital or AI-assisted technologies
to support clinical documentation and administrative processes. These tools are
used in accordance with professional standards and privacy and security
requirements and do not replace clinical judgement. All information generated
or supported by such technologies is reviewed and verified by the treating
practitioner prior to inclusion in the patient health record.

Procedure

We inform our patients about our
practice’s policies regarding the collection and management of their personal
health information via:

·      
A sign at reception

·      
Brochure(s) in the waiting area

·      
Our practice information sheet

·      
New patient information forms
Verbal means if appropriate, and

·      
Our practice website

Our practice privacy policy states:

·      
The privacy policy should outline:

o   the
practice’s contact details.

o   what
information is collected.

o   why
information is collected.

o   how the
practice maintains the security of information held at the practice.

o   the range of
people within the practice team (e.g. GPs, general practice nurses, general
practice registrars and students and allied health professionals), who may have
access to patient health records and the scope of that access.

o   the
procedures for patients to gain access to their own health information on
request.

o   the way the
practice gains patient consent before disclosing their personal health
information to third parties.

o   the process
of providing health information to another medical practice should patients
request that.

o   the use of
patient health information for quality assurance, research and professional
development.

o   the
procedures for informing new patients about privacy arrangements.

o   the way the
practice addresses complaints about privacy related matters.

o   the
practice’s policy for retaining patient health records

·      
A ‘collection statement’ sets out the following
information:

o   the identity
of the practice and how to contact it.

o   the fact
that patients can access their own heath information.

o   the purpose
for which the information is collected.

o   other
organisations to which the practice usually discloses patient health
information.

o   any law that
requires the information to be collected (e.g. notifiable diseases).

o   the main
consequence for the individual if important health information is not provided.

Prior to a patient signing consent
to the release of their health information, patients are made aware they can
request a full copy of our privacy policy.

Patient consent for the transfer of
health information to other providers or agencies involved in the patient’s
healthcare (e.g. treating practitioners and specialists outside the practice)
is obtained at the patient’s first visit to our practice through the New
Patient Information Form. Once signed, this form is scanned into the patient’s
health record and its completion is noted.

Review

This policy is reviewed at least
annually and updated as required to ensure compliance with legislative and
professional obligations.

Last reviewed: 15/04/2026
Next review due: 15/04/2027